U.S. Clients · Global Solutions · Powered by QLine IT

IT, retail & telecoms support — on both sides of the Atlantic.

SITECH is a transatlantic technology support company. Real engineers on the ground in the UK, a US-registered operation, and follow-the-sun coverage that keeps your sites running across every time zone.

UK · nationwide on-site cover
US · Albany, New York
SITECH — Staten Island Tech Support
U.S. Clients. Global Solutions.|Powered by QLine IT
2011
Operating since
2,500+
Clients supported
30 min
Response target
UK + US
Transatlantic reach
What we do

Three ways we keep you running

Managed IT, retail field support and business telecoms — delivered by people, not tickets, on both sides of the Atlantic.

UK boots on the ground

Managed IT Support

A full outsourced IT department for businesses that want problems fixed fast — remotely and on-site.

  • On-site engineers, UK-wide dispatch
  • Microsoft 365, Exchange & cloud
  • Cybersecurity, backup & GDPR
  • Hardware supply & remote monitoring
Multi-site & EPOS

Retail Support

Boots-on-the-ground field support for retail estates — from a single till fault to a full store rollout.

  • EPOS / POS break-fix & installs
  • Store rollouts & refits
  • Smart-hands & scheduled site visits
  • Subcontract partner for retail IT programmes
UK & US numbers

Telecoms

Business connectivity and calling that works wherever your customers are — including US phone numbers.

  • VoIP & hosted phone systems
  • US & UK numbers via our ONSIM partnership
  • Business broadband & 4G/5G failover
  • Managed WiFi for sites & stores
Why transatlantic

A US company with UK boots on the ground

Plenty of US businesses have stores, offices and staff in the UK — but no local engineers. Plenty of UK firms want a US presence. SITECH is both, so you get one accountable partner instead of juggling vendors across time zones.

Follow-the-sun coverage

Your UK sites are handled during UK hours — while your US team sleeps.

One accountable partner

No sub-vendor chains. You brief us, we dispatch, you get the report and photos.

Retail & multi-site ready

Built for estates: scheduled rollouts, break-fix and smart-hands across many locations.

UK Office
Leeds
GMT / BST
US Office
Albany, NY
Eastern Time
Up to 5 hours ahead Work raised overnight in the US is already in progress by the time your US team logs on.
About SITECH

Established in the UK. Registered in the US. Ready for both.

SITECH is the trading name of Staten Island Tech Support LLC, a US-registered company backed by QLine IT, our established UK IT operation running since 2011. We've supported thousands of UK businesses with day-to-day IT, retail field work and telecoms — and we're now bringing that same hands-on support to US clients and partners who need a dependable presence in the UK.

We're deliberately straight-talking: real engineers, clear reporting, and a response target measured in minutes, not days.

Microsoft Solutions Partner US EIN registered UK-wide engineer dispatch GDPR compliant
Staten Island Tech Support LLCTrading as SITECH
StructureUS Limited Liability Company
US registered office418 Broadway #7020,
Albany, NY 12207
UK operationsLeeds & nationwide
Tax registrationUS EIN held
EstablishedIT operation since 2011
Get in touch

Let's talk about your sites

Whether you need UK cover for your US estate, retail field support, or a straight answer on telecoms — we'll come back to you fast.

United States

US Office — Albany, NY

418 Broadway #7020, Albany, NY 12207
United Kingdom

UK Office — Leeds

Leeds, United Kingdom · nationwide on-site cover

Send us a message

Tell us about your sites and we'll be in touch.

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